When someone requires my assistance I first first meet with the client to get an understanding of the goals for the project and the client's needs and wants. I then examine the space that requires design or decoration to consider how it is currently being used and how it needs to be changed.
This may involve observing how people move through the room or area, and looking at ways to make the space easier to use. Information on what materials are likely to be needed and any budget considerations may be included.
In some cases It may require a mood board to help the client to understand the overall look or a lot of clients have busy lives and that requires me to research and bring suggested materials with me for our next meeting. I always start with fixtures e.g flooring, worktop, kitchen etc.then the colours to create a scheme.